Additional software tools
While introducing a new tool to be used by the sales force in a division recently, we began to face some questions from the IT staff even though the users were sold on it. Their biggest concerns were:
- integration issues with existing tools that continue to have a significance
- data integrity and business rules that current tools support but the new one does not
- duplication of effort in entering information
- additional value that is provided by using the new tool
- why use the new one when the old ones can be extended to provide the same functionality
Good questions! Some of these should probably have been thought of before effort was expended on installation, setup and training on the new tool. However the new tool *does* have its own distinct advantages for the long run.
So how does one ensure a peaceful co-existence? And a co-existence not simply for the sake of it, but one with synergystic benefits for the organisation?
- integration issues with existing tools that continue to have a significance
- data integrity and business rules that current tools support but the new one does not
- duplication of effort in entering information
- additional value that is provided by using the new tool
- why use the new one when the old ones can be extended to provide the same functionality
Good questions! Some of these should probably have been thought of before effort was expended on installation, setup and training on the new tool. However the new tool *does* have its own distinct advantages for the long run.
So how does one ensure a peaceful co-existence? And a co-existence not simply for the sake of it, but one with synergystic benefits for the organisation?
Labels: software
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